Following up on yesterday’s story, today I went to Lowes and bought my water heater in person. The employees were friendly and helpful, and spent over 30 minutes with me.
While I was there, I bought a low voltage light kit for the backyard. I get home, cut the tape on the box, open it up, and the first thing I see is a manual for a pressure washer. I go through the box some more and realize the someone had purchased it, taken what parts they needed, and returned it back to the store. The store obviously didn’t check what was in the box, and put it right back on the shelf for people to buy. So now I have to take it back and hope the next one I get is actually new.
What’s the solution to this? Less consumer friendly return policies? Restocking fees? Or maybe just having the employees actually look in the box to see if it’s all there? The only place I know of that does this is Fry’s, and returns that are put back on the shelf are marked as such — and at a discount no less.