Comments on: Comcast sucks http://lostworld.pair.com/blog/2008/05/15/comcast-sucks/ Because everyone else is doing it... Sat, 14 Nov 2009 11:09:13 -0500 http://wordpress.org/?v=2.8.5 hourly 1 By: Jeannine http://lostworld.pair.com/blog/2008/05/15/comcast-sucks/#comment-2863 Jeannine Fri, 16 Oct 2009 01:51:35 +0000 http://lostworld.pair.com/wordpress/?p=1148#comment-2863 In the time I'm being put on hold, I'm posting this to all the 'comcast sucks blogs.' I can't believe they have some guy with a 'comcast cares' blog. How absolutely ludicrous. Here's today's complaint.... Oh my god, I can't believe how badly they suck. I just found out after 20 minutes on the line with them, that you can't block 800 numbers with their *60 feature. Can you imagine? And, it just tells you that you've entered the wrong number until you call customer service. Then, they tell you it's their policy to not block 800 numbers. What's the point? P.S. I pay $180. for Comcast. A ridiculous amount to still have boxes underneath all the newly wired data ports. No way around it. Yes, they do suck. P.P.S. I'm still on hold to wait to talk to a supervisor, its 23 minutes now. In the time I’m being put on hold, I’m posting this to all the ‘comcast sucks blogs.’ I can’t believe they have some guy with a ‘comcast cares’ blog. How absolutely ludicrous.

Here’s today’s complaint….

Oh my god, I can’t believe how badly they suck. I just found out after 20 minutes on the line with them, that you can’t block 800 numbers with their *60 feature. Can you imagine? And, it just tells you that you’ve entered the wrong number until you call customer service. Then, they tell you it’s their policy to not block 800 numbers. What’s the point?

P.S. I pay $180. for Comcast. A ridiculous amount to still have boxes underneath all the newly wired data ports. No way around it. Yes, they do suck.

P.P.S. I’m still on hold to wait to talk to a supervisor, its 23 minutes now.

]]> By: Dave Barber http://lostworld.pair.com/blog/2008/05/15/comcast-sucks/#comment-2788 Dave Barber Sat, 20 Jun 2009 04:01:08 +0000 http://lostworld.pair.com/wordpress/?p=1148#comment-2788 For the last year, Comcast has been running ads on their cable TV emphasizing that their customers won't have to buy anything to prepare for the digital conversion. Today, two Comcast representatives came to my house explaining that I'll have to buy a converter box to keep watching television. Mainly, though, they tried to get us to subscribe to premium channels. When we asked the reps about all those commercials claiming that we wouldn't have to buy anything, the reps refused to respond. Instead, they just went back into their sales pitch. For the last year, Comcast has been running ads on their cable TV emphasizing that their customers won’t have to buy anything to prepare for the digital conversion.

Today, two Comcast representatives came to my house explaining that I’ll have to buy a converter box to keep watching television. Mainly, though, they tried to get us to subscribe to premium channels.

When we asked the reps about all those commercials claiming that we wouldn’t have to buy anything, the reps refused to respond. Instead, they just went back into their sales pitch.

]]> By: james Tex Sybesma http://lostworld.pair.com/blog/2008/05/15/comcast-sucks/#comment-2572 james Tex Sybesma Mon, 26 Jan 2009 17:44:51 +0000 http://lostworld.pair.com/wordpress/?p=1148#comment-2572 So does comcast suck? YES! short back story, 2 years ago was having a promblem with internet, HD, DVR service in my apt. called comcast and they sent out a tech. really really nice very knowledgable guy, who stated that the problem was the apts are 20+ years old and comcast is only sending in 4 lines to feed 16 apts with up to full service (i dont have phone cause it sux Vonage 4ever). anywahy tech told me he would escelate the problem and it should be fixed and to give a call in a month. 30 days go by (calander month) and i call comcast to tell them that my service still wasnt acceptable. they say that they have closed the incident because i didnt call. i ask "did you send techs out to fix the 4 to 16 problem" and i get the "what are you talking about" silence response. so frustrated i just live with the problems (my mistake) so now 2 years later and back to the future i call on Jan 10 and check my balance, NO PAYMENT DUE AT THIS TIME. today jan 26 i open my bill to find out that i owe 276 and change and their explination i didnt pay November. might not have but oh well. So i call to see if there is anything they can do for me as a loyal 8+ year subscriber to Comcastic service or i might switch to Verizon fios. Well short story "Sir you already have a better pacakge than new customers can get and we cant match the Verizon offer." Then the rep begins to demean my descision to switch to a company that can provide more channels (guarnteed) faster internet service and a lower rate (savings of over $240 a year). The rep says i should read my contract and that often times companies tell you high interenet connection speeds to get you hooked. (funny comcast says speeds upto in all their print and advertisin) Verizon gives me guarnteed speed up and down. Comcast is happy for me as one customer who works in consumer electronics to share my horror stories with everyone who will listen, i may not tell customers to go with Verizon but i will deff tell them i had Comcast and switched as soon as Verizon got here. round about way to say run from comcast. If comcast takes my money th ey should appreciate my business, in todays economy to bend over "loyal" customers and just hike rates, decline customer service, and truly not care about the individuals who work for hourly wage just to support their domination of the industry, proposterous.(sp) So when anyone asks from now on i will be teling them i switched as soon as i could to another provider, saved money,got more channels. faster internet, and an better experience. who is the better salesman a person who tells you the real story, or the rosey lying comercials designed to suck in unsuspection consumers and syphon the hard earned moeny they use for living and entertainment. I know cable isnt a need but for me its what i do, i dont drink, i dont race cars, i watch educational programing listen to music and game, all realitively good reasons to have a good provider, so ill switch to find one if necessary. Ill post more on my events of disconnect in feb. Comcast you suck you are a horrible company, your phone reps make people feel less than human, and you truly dont care. i hope that there are anough blind people in the world so that you can suceed in bringing down entertainment and customer service to what every one knows it has to be (jk) So does comcast suck? YES! short back story, 2 years ago was having a promblem with internet, HD, DVR service in my apt. called comcast and they sent out a tech. really really nice very knowledgable guy, who stated that the problem was the apts are 20+ years old and comcast is only sending in 4 lines to feed 16 apts with up to full service (i dont have phone cause it sux Vonage 4ever). anywahy tech told me he would escelate the problem and it should be fixed and to give a call in a month. 30 days go by (calander month) and i call comcast to tell them that my service still wasnt acceptable. they say that they have closed the incident because i didnt call. i ask “did you send techs out to fix the 4 to 16 problem” and i get the “what are you talking about” silence response. so frustrated i just live with the problems (my mistake) so now 2 years later and back to the future i call on Jan 10 and check my balance, NO PAYMENT DUE AT THIS TIME. today jan 26 i open my bill to find out that i owe 276 and change and their explination i didnt pay November. might not have but oh well. So i call to see if there is anything they can do for me as a loyal 8+ year subscriber to Comcastic service or i might switch to Verizon fios. Well short story “Sir you already have a better pacakge than new customers can get and we cant match the Verizon offer.” Then the rep begins to demean my descision to switch to a company that can provide more channels (guarnteed) faster internet service and a lower rate (savings of over $240 a year). The rep says i should read my contract and that often times companies tell you high interenet connection speeds to get you hooked. (funny comcast says speeds upto in all their print and advertisin) Verizon gives me guarnteed speed up and down. Comcast is happy for me as one customer who works in consumer electronics to share my horror stories with everyone who will listen, i may not tell customers to go with Verizon but i will deff tell them i had Comcast and switched as soon as Verizon got here. round about way to say run from comcast. If comcast takes my money th ey should appreciate my business, in todays economy to bend over “loyal” customers and just hike rates, decline customer service, and truly not care about the individuals who work for hourly wage just to support their domination of the industry, proposterous.(sp) So when anyone asks from now on i will be teling them i switched as soon as i could to another provider, saved money,got more channels. faster internet, and an better experience. who is the better salesman a person who tells you the real story, or the rosey lying comercials designed to suck in unsuspection consumers and syphon the hard earned moeny they use for living and entertainment. I know cable isnt a need but for me its what i do, i dont drink, i dont race cars, i watch educational programing listen to music and game, all realitively good reasons to have a good provider, so ill switch to find one if necessary. Ill post more on my events of disconnect in feb. Comcast you suck you are a horrible company, your phone reps make people feel less than human, and you truly dont care. i hope that there are anough blind people in the world so that you can suceed in bringing down entertainment and customer service to what every one knows it has to be (jk)

]]> By: G&G http://lostworld.pair.com/blog/2008/05/15/comcast-sucks/#comment-2571 G&G Sat, 10 Jan 2009 01:44:07 +0000 http://lostworld.pair.com/wordpress/?p=1148#comment-2571 I recently switched from Comcast to AT&T due to the attractive bundle pricing and outstanding customer service. It has been about three weeks since I switched, and I called comcast to find out the balance of my final bill. To no surprise after punching in the phone number where I had service, it was not in their system. Then I opted to speak to a customer service rep where the usual spiel occurred "we are experiencing unusually high call volume". Geez, all I want to do is pay off the final bill and can't even do that. DOWN WITH COMCAST!! Where are the pitchforks and torches when you need 'em?!? I recently switched from Comcast to AT&T due to the attractive bundle pricing and outstanding customer service. It has been about three weeks since I switched, and I called comcast to find out the balance of my final bill. To no surprise after punching in the phone number where I had service, it was not in their system. Then I opted to speak to a customer service rep where the usual spiel occurred “we are experiencing unusually high call volume”. Geez, all I want to do is pay off the final bill and can’t even do that.
DOWN WITH COMCAST!! Where are the pitchforks and torches when you need ‘em?!?

]]> By: comcast in chicago http://lostworld.pair.com/blog/2008/05/15/comcast-sucks/#comment-2570 comcast in chicago Wed, 26 Nov 2008 03:33:56 +0000 http://lostworld.pair.com/wordpress/?p=1148#comment-2570 comcast is THE WORST! at least once a month, i have no internet, cable or phone service...sometimes all 3 are out. all they do is apologize and send someone out to "fix" the problem...but is always reoccurs. my life revolves around comcast. this happens so frequently that a supevisor finally gave me his direct line so i can avoid going through the call center to set up an appointment. they have monopolized service in the city of chicago, and most customers do not have a choice...which makes me crazy because they always say "thank you for choosing comcast". how can it be a choice if no one else can provide service in your area? comcast is satan. comcast is THE WORST! at least once a month, i have no internet, cable or phone service…sometimes all 3 are out. all they do is apologize and send someone out to “fix” the problem…but is always reoccurs. my life revolves around comcast.
this happens so frequently that a supevisor finally gave me his direct line so i can avoid going through the call center to set up an appointment.
they have monopolized service in the city of chicago, and most customers do not have a choice…which makes me crazy because they always say “thank you for choosing comcast”. how can it be a choice if no one else can provide service in your area?
comcast is satan.

]]> By: laanba http://lostworld.pair.com/blog/2008/05/15/comcast-sucks/#comment-2569 laanba Sun, 18 May 2008 14:59:47 +0000 http://lostworld.pair.com/wordpress/?p=1148#comment-2569 I would like to say that I haven't had any problems since Comcast took over here in Houston a year ago, but I won't say that because I'm superstitious. You might find this article about Comcast trying to improve customer service interesting. <a href="http://blogs.chron.com/techblog/archives/2008/04/followup_yes_comcast_is_following_you_on_twit.html" rel="nofollow">http://blogs.chron.com/techblog/archives/2008/04/followup_yes_comcast_is_following_you_on_twit.html</a> I would like to say that I haven’t had any problems since Comcast took over here in Houston a year ago, but I won’t say that because I’m superstitious. You might find this article about Comcast trying to improve customer service interesting.
http://blogs.chron.com/techblog/archives/2008/04/followup_yes_comcast_is_following_you_on_twit.html

]]> By: Charlie Young http://lostworld.pair.com/blog/2008/05/15/comcast-sucks/#comment-2568 Charlie Young Fri, 16 May 2008 02:44:25 +0000 http://lostworld.pair.com/wordpress/?p=1148#comment-2568 I really feel for you,Jeff. A monopoly is just that....:( Cox Communications has the whole Vegas Valley sewn up. The DSL here sucks....if you can get it. Tough going when there's only one game in town. I really feel for you,Jeff. A monopoly is just that….:( Cox Communications has the whole Vegas Valley sewn up. The DSL here sucks….if you can get it. Tough going when there’s only one game in town.

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