Archive for May, 2010
I was lucky enough to be a part of my 2 year-old niece’s first trip to Disneyland a few weeks ago. Obviously, this was anything but the typical Disneyland trip for me — it was mostly seeking out characters and gentle rides. I took a bunch of photos, mostly of my niece and family, but here are those that I can share:
PS — I’ll be going back in June for the World of Color premiere, I hope!
May 13, 2010
Lowe’s Customer Care
PO Box 1111
North Wilkesboro, NC 28656
To Whom It May Concern:
On April 23rd of this year I purchased three identical Kohler sinks (item# 21937) from Lowe’s store 2452 in South San Francisco, CA. Since the only two boxes I could reach appeared to have been returns, I specifically sought help from a store associate in order to get three boxes from above that had original factory tape and plastic straps around them.
Two weeks later, I was shocked when the installers working on my bathroom remodel showed me their work. One of the three sinks was not a Kohler at all – rather, it was an AquaSource sink (item# 289737), which I believe is Lowe’s “house brand”. This sink came out of a Kohler box, accompanied by Kohler instructions.
By the time I saw what had happened, the epoxy holding the sink to the bottom of the granite had dried, and the only way to remove the sink would be to remove the entire sheet of granite, which had just been installed 30 minutes earlier. Obviously, that is not a realistic option.
I called the store manager but was told she was occupied, and would call return my call. I was instead contacted by a store associate (also named Jeff), who offered to refund any difference in price between the two sinks. Since the price was the same for both sinks ($78), no refund was given.
I don’t know if this was a return that had the wrong sink in it (since the box was factory sealed, that seems unlikely), but something is definitely amiss here. Regardless of how it happened, I am still stuck with a sink that never should have been in that box in the first place. I believe that as an act of good faith, Lowe’s should (at the very least) refund the cost of this sink to my credit card, and take measures to prevent situations like this from happening again.
We’ll see what happens next…
Update! The store manager called me and was very apologetic. I got the cost of the sink refunded and 20% off my next purchase. Not sure what else they could have done — I’m not going to make them replace my entire counter because of an $80 sink.
I’ve been saving my pennies for a while now so I can finally get my late 70′s-style bathrooms remodeled. First to go are the cabinets and countertops, with mirrors and lighting to follow. And then there’s the shower and tub, which is a whole other can of worms.
I was surprised by all of the junk that’s been collecting under my sinks. Who knew that I had so many bottles of Windex!
Here’s the “before” photo of the master bathroom sink area:
Same bathroom, mid-construction:
Done!! Well, aside from the sink fiasco above.