I'm famous!
Back in March I posted a rant on this blog about my lousy in-store pickup experiences at Circuit City and Best Buy. Wall Street Journal Online reporter Andrew LaVallee found my entry, and I ended up being the "star" of his article on in-store pickup. Here's an excerpt:
When Jeff Keller ordered a Windows Vista upgrade and a wireless-Internet adapter on CircuitCity.com, he expected to save some time, as well as shipping fees, by picking them up at a store near his Oakland, Calif., home.
First came the call that the adapter was out of stock. Then, when he drove to the Circuit City store, he was told that the Vista order had been mistakenly canceled. He waited 20 minutes while a warehouse clerk found another copy of the Microsoft operating system.
Mr. Keller, 30 years old, turned to Best Buy's Web site to order the missing wireless adapter, again choosing the "buy online, pick up in store" option. He encountered another setback when he arrived at the Best Buy store: His item was in stock but hadn't been set aside. He waited while a staffer located the product in an aisle and walked it back to the cash register. The whole transaction took about 15 minutes, he said.
You can read the whole article with this link, but it will only work for about a week!
Web Shoppers Find In-Store Pickup Isn't Always Instant Gratification
Incidentally, I did receive a $24 gift card in the mail today from Circuit City for my troubles.
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Really? $24? What an weird value.
$24 ties in with Circuit City's guarantee of "ready in 24 minutes or we give you a $24 gift card!"